Multi-Channel Response Tracking
The telephone is a powerful response channel, now more than ever, and your leads readily respond to offers via phone and SMS. Leverage every response with advanced lead identification and rock-solid contact captures, for maximum follow-up and sales.Daniel Benjamin
Advanced Interactive Voice Response systems capture off-hours response, as well as high-volume direct response surges from mass-marketing campaign prospects, using active (code-based) and passive (reverse caller id lookups, etc) methods to concretely identify and forward your leads, generate CRM lead records, and issue notifiers in for ADF, emails, and more.
SMS Response Percentage
Our proprietary text-bots are fully integrated into the same contact-capture and lead identification systems as our phone and IVR systems, actively identifying leads by code number, keyword or reverse caller id lookups, and delivering offer-related information automatically with smart SMS menus, while fully managing legally-required opt-in/out status and disclosures, interacting intelligently with leads for world-class user experience.
Phone Response Share
A unique lead-tracking number assigned to your campaign captures inbound calls, connecting them directly to you during business hours, while still performing an enhanced reverse-lookup for phone numbers and matching them to your customer database for instant identification, analytics integrations, and detailed call records archived forever. But this is high-cost for your organization, so strategically directing these inquiries to other channels (SMS & IVR) allow lead captures and generation in advance, providing additional information to your staff — before speaking with leads, for the best and highest leveraging of prospect information: including vehicle current values, customer full name, credit pre-qualification information, as well as vital offer information to plug. It’s one more level of eliminating the human error factor from direct response.